At GerGlam, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund process.
Return Eligibility
You may request a return within 5 to 7 working days of receiving your order.
The item must be in its original condition – unused, unwashed, and with all tags/packaging intact.
Returns will not be accepted for items that are damaged due to misuse, wear and tear, or not returned in their original packaging.
How to Initiate a Return
Contact our customer support team at [your support email/phone] within 5–7 days of receiving the product.
Provide your order number and reason for return.
Our team will guide you through the return process and provide the return address.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 working days.
Shipping charges (if any) are non-refundable.
Exchange Option
If you wish to exchange your product instead of a refund, our team will assist you in choosing a replacement item of equal value.
Non-Returnable Items
For hygiene and safety reasons, certain items (such as resistance bands, mats, or wearable accessories once opened) may not be eligible for return. These exceptions will be clearly mentioned on the product page.
Customer Support
If you have any questions regarding returns or refunds, please reach out to our support team at [your support email/phone]. We’re here to help!
